FAQ

On this page you will find comprehensive answers to our clients’ frequently asked questions.
If you can’t find the answer you’re looking for click on this link to contact us.

 

What days does this tour operate?

The tour operates everyday at 9:30am, 11:30am and 2:00pm.  Reservations are required with 48 hours advance notice.

What are the ticket prices?

Regular = $30; Seniors (62+) = $25; Students (with valid ID) = $25; Group of 6+ = $17.50; Children (6-12) = $20; Infants (0-5) Free, will not receive a headset.

I am travelling in a group - do you cater for groups and/or have a group discount program?

We accept groups of 6 people or more at the discounted rate of $17.50 per person.  For groups over 6, please call us at 212-997-5004.  We can customize your Group Tour for your schedule and needs.

How do I receive my tickets?

Walkin’ Broadway no longer uses paper tickets.  When you arrive for your tour please give the guide your booking number or the name used to make the reservation. 

How do I confirm my booking?

We don’t require confirmation since your booking is considered confirmed the moment it is made.   

I entered the wrong date/time for a tour that I purchased, how do I change the date/time?

We’ll be more than happy to accommodate you for a different date or time, as long as we have availability. You can change your booking by clicking on the orange ’view/change booking’ button in the email you received at the time of booking, as long as it is within 72 hours of the originally booked tour.  After 72 hours, please call us at 212-997-5004.

Are products booked at www.walkinbroadway.com refundable?

Yes, but any cancellation must be made at least 48 hours before the tour. For cancellations after 48 hours we cannot refund your ticket, so please try to reschedule instead. If you reschedule you will not be charged extra.

What are the cancellation rules for these bookings?

Within 72 hours of your scheduled tour time, your full ticket price becomes nonrefundable. However, we encourage you to reschedule by calling us at 212-997-5004. Please keep in mind tours will be rescheduled pending availability, and your preferred time may not be available. In case of rain or other weather, the Walkin’ Broadway Tour will not be cancelled unless for extreme weather conditions. If the tour is cancelled due to extreme weather, you will be notified and allowed to either refund your ticket or reschedule pending availability. Limited umbrellas are available in case of rain.

If you have booked your tour with New York Pass or Go Select Pass, please call 48 hours before the tour time at 212-997-5004. Failure to appear at the scheduled tour time or to cancel before 48 hours of the tour time will result in a $15 cancellation fee per person. You may cancel by 12:00 P.M. on the day before your tour with no charge whatsoever by calling (212) 997-5004.

 

Can I book this when I get there?

Yes, you can purchase your tickets at St. Malachy’s Actors’ Chapel based on availability.  Last-minute tickets can only be bought from the guide if there are seats left, so please call 48 hours in advance to ensure your place on the tour.

What languages are available for this tour?

Tours are available in English and in Spanish. The recorded audio interviews are only in English. To reserve a Spanish tour, please call 212 – 997 – 5004. We encourage you to book Spanish tours only for groups of 6 people or more. Minimum price for a Spanish tour is $120 total for 1 to 6 people. For 6 or more people the price is $20 per ticket.

For example:

1 Spanish tour ticket $120

2 Spanish tour tickets $120

3 Spanish tour tickets $120

4 Spanish tour tickets $120

5 Spanish tour tickets $120

6 Spanish tour tickets $120

7 Spanish tour tickets $140

8 Spanish tour tickets $180

9 Spanish tour tickets $200

10 Spanish tour tickets $220

Etc.

To get the full value, please consider booking at least 6 people for a Spanish tour. If you are booking for a large group, we have special group rates available. Please call (212) 997 – 5004. 

Where does the tour begin? Where does it end?

The tour begins and ends at the Actors’ Chapel at 239 West 49th Street, between Broadway and 8th Avenue.  Please arrive 15 minutes early for your tour.

When should I arrive for my tour?

Please arrive 15 minutes early for your tour. The tour begins at the Actor’s Chapel at 239 West 49th Street, between Broadway and 8th Avenue.

I’m booking with NEW YORK PASS or GO SELECT PASS. Why am I being asked to enter my credit card details? I thought there was no extra charge?

We only ask for your credit card details as a security – you will not be charged unless you fail to appear at the scheduled tour time without prior cancellation, in which case the fee is $15 per person. You may cancel by 12:00 P.M. on the day before your tour with no charge whatsoever by calling (212) 997-5004. Thank you for booking with NEW YORK PASS or GO SELECT!